This American internet service provider helped pioneer the internet in 1994, and is one of America’s oldest internet service providers, having provided internet connectivity to millions of consumers and businesses across the United States since the internet began.
Ignition Group cements itself as American internet service providers’ chosen global customer lifecycle partner. Ignition ensures this partner’s obsession on customer experience is delivered to its customers through providing integrated digital marketing, sales, customer experience and product solutions.
We leveraged our reputation for delivering best in class customer experience and technical support for the US market. Our unique ability to offer sales conversion, digital performance-marketing and white labelled value-added products as part of our service offering provided them a high level of trust and comfort.
In 2020, Ignition launched six new lines of business support teams in their South African based headquarters for this partner:
This is demonstrating the ability for Ignition to continually exceed customer expectations and integrate deeply into the operations of a large US brand providing a full range of Marketing, Sales, Customer Care, Customer Lifecycle Management and white-labelled product solution at scale.