Ignition CX

While CX is usually short for Customer Experience, our X stands for so much more. It’s a loaded variable of additional services: customer engagement, management, service, care, support and acquisition. Our X means business.

Your dynamic partner in growth.
Our approach combines the efficiency of a large-scale operation with the personalised attention of a close-knit team, ensuring you get the best of both worlds.

Customer
Acquisition

We are able to close sales in an environment where your customers feel most comfortable transacting, be that online or offline. Our sales experts in our contact centres combine digital online conversation with voice registered services to win new customers, on their terms.

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Customer Experience Management

Offering omnichannel intelligent customer experience, with post-sales support, allows us to deliver effective customer management and business support services for our partners. We treat each customer with individual care and build customised touchpoints through the entire value cain, building deep connections with your brand to promote customer loyalty and ultimate satisfaction.

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Omnichannel
Engagement

As partners, we prioritise delivering a uniform message across all channels, creating meaningful and personalised touchpoints. We believe that through consistency in messaging, and by elevating each interaction to a personalised experience, brands can fortify their relationship with their customers, ultimately leading to unwavering loyalty and sustained business growth.

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Experts in holistic customer value stimulation.

For over 20 years we have provided leading CX solutions to our global partners in a wide array of sectors including retail, technology, banking, insurance and finance, automotive, travel and hospitality, telecommunications and more.

Our

Contact Centres

We have contact centres in both Africa and North America, enabling us to offer a wide array of services worldwide. Our team consists of skilled professionals specialised in enhancing customer experiences and acting as brand representatives, ensuring a smooth collaboration with organisations globally.

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Technologies

We leverage cutting-edge technology, industry best practices and in-house innovation to stay at the forefront of the CX and global business services industry. By harnessing the power of the latest technological advancements, we provide our clients with superior solutions that enhance customer experience, streamline processes and drive operational efficiency. Our commitment to staying ahead ensures that our partners benefit from the most advanced tools and strategies in the industry.

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Impact Sourcing

We are committed to making a positive social impact by providing employment opportunities to marginalised communities. By embracing impact sourcing, we not only deliver exceptional services to our clients but also contribute to the sustainable development of individuals and communities, empowering them with meaningful careers and fostering long-term growth and economic stability.

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Leadership

We have assembled a remarkable team of seasoned executives, merging their expertise to excel in our industry. Our team is dedicated to fostering growth and success for our partners, and through a combination of industry knowledge, innovation and tailored solutions, we deliver exceptional results to positively impact our partners' businesses.

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Success Stories

We have proven to be a transformative force in our clients' business operations. Through our tailored solutions and customer-centric approach, we have helped optimise processes, lower costs, improve efficiency and drive growth for our clients. But don’t take our word for it – the numbers and the words from our clients tell the full story.

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Contact Centres

Technologies

Impact Sourcing

Leadership

Success Stories

Industries.

We provide a custom end-to-end solution supporting the entire Customer Acquisition and Support Journey for our partners across multiple sectors and industries. Our offering is a holistic, deeply integrated Customer Experience solution.

Telecommunications

Retail & E-Commerce

Connected Home

Travel and Hospitality

Real Estate

Banking/Financial Services

Energy

Ignition CX

Experts in holistic customer value stimulation.

Our

Digital Marketplaces

Industries.