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Contact Centre Local

Team
Overview

Our resilient Contact Centre sales experts and management teams effortlessly destroy boundaries, promoting the growth of our organisation. Sourced by target-driven Contact Centre Recruitment, our Sales Experts form a direct link between our products/services and valued customers.   

 

Beyond the sales process, our Quality Assurance; Compliance; Customer Care; Contact Centre Training and Operations teams prove as valuable support structures ensuring seamless and compliant workflows. 

In the Ignition Group Contact Centre, we encourage our Sales Experts to ‘compete against yourself each day.’ This means constantly challenging their own boundaries and breaking their own personal bests. We also celebrate all victories, and ask them to celebrate their achievements too.  This leads to a create culture of determination, recognition and success.

Kerushan Naidu
Contact Centre Sales and Services

Disciplines

Our offering of Marketing services, driven by cutting-edge technology and techniques, includes:
  • Social Media and Display Advertising
  • Organic Search Engine Optimisation
  • Content Development
  • Paid Search
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Accordion Content
Accordion Content

Business function

Ignition Group’s Contact Centre provides sales and customer support for a variety of products owned within the Group, as well as performing services for business partners. Guided by a strong management team, sales professionals are well-organised to launch any direct-to-market campaign in a relatively short time-frame, demonstrating the organisation’s ability to adapt and change.  

The Contact Centre currently has 1,200 seats mixed between inbound and outbound sales as well as customer support services, conducting over 15,000,000 outbound calls per year. Ignition Contact Centre strives to be the best in quality.

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